Warranty

Ettinger items purchases from authorised retailers are covered by a 3-year warranty for manufacturing defects, effective from the date of delivery.
If your product develops a fault during the warranty period (such as problems with metal hardware, stitching, or unexpected deterioration of the leather), you can return it to us for a complimentary repair. 
Each claim will be assessed individually. This warranty does not cover general wear and tear, damage caused by accident/misuse, alterations to the original product by third parties, disregard of product care instructions, or the natural aging process that is characteristic of each type of leather.
If your item is no longer covered by the warranty, please still contact us. We will assess whether a charged repair is possible and discuss the available options, although repairs outside the warranty period cannot be guaranteed.

WHAT WE DON'T COVER

  • General wear and tear
  • Damages caused by accident
  • Alterations made to the original product by any third parties
  • Any disregard to product care instructions
  • General neglect through use
  • The natural ageing process specific to each leather or material, including patination and burnishing (please refer to each product description including features, materials and care instructions))
     

We cannot take responsibility for any loss or inconvenience caused by the faulty item or by its repair/replacement process, nor can we supply temporary replacement items while the faulty item is with us

HOW TO MAKE A WARRANTY CLAIM

Despite the care we put into making and quality-controlling our items throughout the manufacturing process, very occasionally, some things may be missed or problems may arise through the use of the product. In these circumstances, please do get in touch as follows:

  • Send us an email at clientservices@ettinger.co.uk with pictures detailing the issues, if you can.
  • Please provide us with the place, month/year of purchase.
  • We will get in touch with you to get more information and decide with you the possible outcome.
  • We may ask for the item to be sent to our factory for further inspection and agree on the nature of the fault.
  • Please do not send us the faulty items without us requesting this first.
  • We may, depending on the type of fault, offer to collect the faulty items or ask you to send us the items you wish us to repair. Please refer to our full terms and conditions for further details.
  • Once the factory has assessed the item and the fault is seen to be due to a manufacturing or materials defect, we will offer to repair the item where possible. If this is deemed impossible, and only in this case, we will replace the item with the same or equivalent product as may be available at the time.
  • If, however, the items present issues beyond the problems covered by this warranty, we will discuss any further repairs to be carried out, potentially at extra cost.
  • No work shall be carried out without full written consent from both parties.
  • We aim to carry out any repairs within 6 weeks of receiving the goods, subject to agreement.
  • The repaired or replaced items will be sent back and covered by us, at an agreed time. 
IF YOU WISH TO CONTACT OUR CUSTOMER SERVICES TEAM THEN PLEASE DO NOT HESITATE TO GET IN TOUCH:

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